Privacy Policy
Your privacy matters to us. Here's how we handle your information.
At eontrivaloza, we're committed to protecting your personal information. This policy explains what we collect, why we collect it, and what rights you have regarding your data.
We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles. If something here doesn't make sense, reach out. We're happy to clarify.
What Information We Collect
We collect different types of information depending on how you interact with our budgeting tools and services. Some of it you give us directly. Other bits we gather as you use our platform.
Information You Provide
- Your name and contact details when you create an account
- Financial preferences and budgeting goals you set up
- Payment information when you subscribe to premium features
- Messages you send through our support channels
- Feedback and survey responses you choose to share
Information We Collect Automatically
When you use eontrivaloza, we automatically gather some technical information. This helps us keep things running smoothly and figure out what's working (and what isn't).
- Device type, browser, and operating system details
- IP address and general location data
- How you navigate through our platform
- Features you use most often
- Error logs and performance data
How We Use Your Information
We're not in the business of selling your data. Everything we collect serves a specific purpose related to making eontrivaloza work better for you.
| Purpose | What This Means |
|---|---|
| Service Delivery | Running your account, processing transactions, and providing customer support |
| Platform Improvement | Analyzing usage patterns to enhance features and fix bugs |
| Communication | Sending updates about your account, new features, and important changes |
| Security | Detecting fraud, preventing abuse, and protecting your account |
| Legal Compliance | Meeting our obligations under Australian financial regulations |
Your Privacy Rights
Under Australian law, you have specific rights when it comes to your personal information. We've designed our systems to make exercising these rights straightforward.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide it within 30 days.
Correct Information
Update incorrect or outdated details. You can do most of this yourself through your account settings.
Delete Your Account
Request complete deletion of your account and associated data, subject to legal retention requirements.
Restrict Processing
Limit how we use your information in certain circumstances while keeping your account active.
How to Exercise Your Rights:
Email us at info@eontrivaloza.com with your request. We'll verify your identity and respond within 30 days. If your request is complex, we might need an extra 30 days. We'll let you know if that's the case.
Data Security and Storage
We take security seriously. Your financial information deserves proper protection, and we've built our systems with that in mind.
Security Measures
All data transfers use industry-standard encryption. Our servers are located in secure Australian data centers that comply with ISO 27001 standards. We regularly test our security systems and update them as needed.
Data Retention
We keep your information for as long as you maintain an active account. After you delete your account, we retain certain records for seven years to comply with Australian tax and financial regulations. Transaction records and financial data fall into this category.
Marketing preferences and non-essential data get deleted within 90 days of account closure. Aggregated, anonymized data that can't identify you may be kept longer for analytical purposes.
Third-Party Services
We work with carefully selected partners to deliver our services. Here's who has access to what, and why.
Service Providers
- Cloud hosting providers for data storage and platform infrastructure
- Payment processors for handling subscription transactions
- Email service providers for sending account notifications
- Analytics tools to understand how people use eontrivaloza
- Customer support platforms for managing inquiries
All these partners are bound by confidentiality agreements. They can only use your data for the specific services they provide to us. They can't sell it or use it for their own purposes.
International Transfers:
Some of our service providers operate outside Australia. When we transfer data internationally, we ensure adequate protections are in place through standard contractual clauses and privacy frameworks that meet Australian standards.
Cookies and Tracking
Like most websites, we use cookies. These small files help us remember your preferences and understand how people use eontrivaloza.
Types of Cookies We Use
Essential cookies keep you logged in and remember your settings. We can't operate without these. Analytics cookies help us understand which features get used most. Marketing cookies track whether you came to us from an ad (though we only use these if you consent).
You can manage cookie preferences through your browser settings. Blocking some cookies might affect functionality, but essential features will still work.
Changes to This Policy
We update this policy occasionally as our services evolve or regulations change. When we make significant changes, we'll email you at least 30 days before they take effect.
Minor updates (like clarifying existing practices or fixing typos) happen without notification. The date at the top tells you when we last revised things.
Complaints and Disputes
If you're concerned about how we've handled your information, contact us first. We'll investigate and respond within 30 days.
Not satisfied with our response? You can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy compliance in Australia.
Questions About Privacy?
Level 9, Suite 918/160 Castlereagh St, Sydney NSW 2000, Australia
Phone: +61 741 551 437
Email: info@eontrivaloza.com